Retail Sales Assistant- Melbourne Metro Stores Expressions of Interest Only

Blackhearts & Sparrows

3d•Onsite

About The Position

At Blackhearts & Sparrows, we are a team that thrives on creating genuine human connections and curating extraordinary moments. We are looking for passionate individuals to join our vibrant family. We meticulously curate our products, ensuring a range that speaks volumes of our commitment to quality. With hospitality at the core of our ethos, we consider ourselves hosts in every sense, weaving warmth and genuine customer-centric focus into the fabric of our service. We aim to exceed expectations, setting new standards in the industry and pushing the boundaries of what's possible. Our commitment to keeping things interesting ensures that every day brings fresh challenges and opportunities for growth, as well as providing our customers with a never-ending array of choice. If you're someone who believes in making lasting impressions, values warmth, and seeks a workplace that thrives on setting new standards while keeping things exciting, then Blackhearts & Sparrows is the perfect place for you. Join us in creating memorable experiences that set the stage for the future of retail.

Requirements

A passion for wine, beer and spirits and a thirst to deepen your product knowledge.
A commitment to self-directed learning to build your understanding of good food and delicious drinks.
A genuine curiosity and interest in people and a desire to meet their needs.
Someone who possesses the empathy to genuinely understand your colleagues and customers.
A team-player.
Strong written and verbal communication skills.
Strong attention to detail, someone who is methodical and accurate.
A keen visual merchandising eye.
Self-motivated and efficient in the execution of daily tasks.
The ability to work in a fast-paced environment, and to multi-task.
Consistent availability and flexibility to support your team in times of need.
Able to work nights, weekends, and holidays.
Previous experience in a customer-facing role.
Current RSA and hospitality // retail experience preferable.

Responsibilities

Deliver exceptional customer service experiences that are genuine and full of warmth.
Discover customer preferences and needs to assist them with product selection.
Maintain high levels of store visual presentation and cleanliness standards.
Label and tag products with attention to detail.
Demonstrate a high level of care when handling product.
Ensure stock inventory accuracy, conducting investigations and the reporting of errors.
Support stock management efforts by executing the efficient and accurate handling of stock delivery and pack-ups.
Support the fulfilment and dispatch of omnichannel customer orders including customer enquiries and liaising with our delivery partners.
Operate our POS system including cash handling.
Constantly advance your own product knowledge by attending Blackheart’s training and tastings to deliver advice that best connects our customer with the right product.
Adhere to WHS standards and contribute to a safe and healthy workplace environment.
As part of the By the glass concept - Serving wine and curating a small in store hospitality or wine tasting offering as required.