Retail Sales Assistant Manager - Charlotte

Nestle Operational Services Worldwide SA•Charlotte, NC

1d•Onsite

About The Position

Nespresso is opening a beautiful boutique in Charlotte and is building our team. As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability, operations, and of course, delivering an unforgettable Nespresso experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

Requirements

3+ years of professional management experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of multiple direct reports
High School Diploma or GED required
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
An authentic passion for coffee, a respect for sustainability, and a commitment to continual self‑learning
Availability to work open and closing shifts, weekends, and holidays

Nice To Haves

Bachelor's degree preferred
Experience co-managing 20+ employees in a high-volume, luxury retail environment
Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
Genuine passion for people: you enjoy engaging with customers and mentoring your employees
Proven track record of team development with multiple success stories
You care about the customer experience; you are a gracious host, and you exude hospitality
Guests know you by name and seek you out because of the service and experience you provide
Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
High collaboration and presence; a natural at building rapport with customers and businesses
Strong hospitality mindset aligned with Nespresso’s House of Hospitality
Agility and patience with learning new systems, software programs, and reporting methods
Exceptional professional diplomacy and discretion

Responsibilities

Embody Customer Service Excellence: You are not only an agile coffee expert; you lead by example. Using storytelling, you’ll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.
Drive Sales Results: Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
Lead Team Development: Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth focused culture inspired by learning.
Streamline Operations: Adapt to evolving priorities or unstructured cadences. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Constantly look for ways to create efficiencies and improve boutique success.
Embody Coffee Expertise: Your coffee presentation, knowledge, and passion are paramount. Customers love your consultative coffee tastings, and your team naturally wants to follow your lead. You organically create an unforgettable coffee experience for each guest.
Connect with the Community: You don’t just talk about ideas; you think entrepreneurially and plan events that engage new customers and build brand recognition.
Show Agility and Resourcefulness: You see challenges as an opportunity to be creative and nimble. You are curious to try new things, and you inspire your team to do the same.
Care About Safety: Promote a safety-conscious culture for our employees and customers.

Benefits

Competitive Pay: including quarterly bonuses for achieving team sales and service goals.
Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.
A free Nespresso machine and coffee allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
Discounts at over 2,000 companies