About The Position

As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. Your friendly, approachable manner fosters an inviting environment and supports the team in achieving sales goals through consistent, high-quality service. Colleagues prepare the sales floor for customers, stay informed about goals, new arrivals, top sellers, and promotions, and engage customers with warm, personal service. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and collaborate with coworkers to serve customers and communities. They take pride in their work, pursue improvement, and contribute to individual and store results. Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. This seasonal role requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be able to use electronic devices.
  • Meet the physical requirements of talking, lifting, constant movement, standing, and reaching with arms and hands.
  • Stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.

Responsibilities

  • Maintain a clean, organized, customer-ready sales floor and merchandise displays.
  • Tidy and recover fitting rooms and the sales floor throughout the day.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers and create friendly, personal conversations that encourage them to return.
  • Update signs and pricing and support merchandise moves as needed.
  • Share Loyalty program benefits, ensure customers have what they need, and thank them for their purchase.
  • Collaborate with coworkers to provide strong customer service and achieve individual and store sales results.
  • Use electronic devices and technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program, including mental health counseling and legal and financial advice
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