About The Position

As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and keeping the sales floor customer-ready. You foster a warm environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. The role includes preparing the sales floor, staying informed about goals, new arrivals, top sellers, and promotions, and engaging customers with a friendly welcome and personal conversations. Throughout the day, you recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty program benefits, help customers with their purchases, and collaborate with colleagues to serve customers and communities. You are expected to take pride in your work, pursue improvement, achieve sales goals, and learn from others to contribute to individual and store results.

Requirements

  • Communicate effectively with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be comfortable using electronic devices.
  • Meet the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, and the listed vision and focus requirements.
  • Be able to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Prepare the sales floor for customers by keeping it clean, organized, and ready for business.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers, make eye contact, and create friendly, personal conversations.
  • Recover and maintain the sales floor and fitting rooms throughout the day.
  • Update signs and pricing and support merchandise moves as needed.
  • Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
  • Collaborate with colleagues to provide good service to customers and communities.
  • Work toward sales goals and continually improve service and results.

Benefits

  • Competitive pay
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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