Retail Sales And Merchandising Manager

Opportunities to•Westmont, IL

21d

About The Position

Micro Center is seeking a self-motivated, results-oriented Retail Sales and Merchandising Manager to lead a high-performing retail sales team and deliver an outstanding customer experience while driving sales and operational success. The manager coaches and develops associates; oversees merchandising, inventory, and daily store operations; and partners with store leadership to achieve sales goals, build talent, and maintain a safe, customer-focused environment. The salary range is $75,000–$85,000, plus a quarterly bonus.

Requirements

Five or more years of leadership experience with a major big box retailer in a high-volume store of 30,000 or more square feet.
Experience in all aspects of retail management, including sales, merchandising, operations, freight flow, and customer service.
Experience with human resources functions and the ability to hire, retain, and coach qualified employees.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Occasional travel for meetings, training, and other business-related needs.
Ability to stand and walk throughout the sales floor for the duration of each shift.
Ability to independently operate retail equipment, including box cutters, totes, baker’s racks, flatbed carts, and hand trucks, and use handheld scanners, POS terminals, and computer workstations.
Ability to constantly lift or carry up to 25 pounds, frequently lift or carry up to 50 pounds, and occasionally lift or carry up to 100 pounds; ability to perform repetitive physical activity.

Nice To Haves

Bachelor’s degree preferred.
Leadership experience in a commissioned sales environment or the consumer electronics industry preferred.

Responsibilities

Lead the sales floor, ensuring associates greet customers and present appropriate product solutions while meeting customer satisfaction standards.
Achieve customer satisfaction, sales, productivity, payroll, and expense goals, and ensure store-level sales policies and procedures are followed.
Manage staffing, orientation, and training so qualified supervisors and associates are hired, trained, and scheduled to serve customers.
Participate in leadership meetings with the General Manager, Operations, and Service to ensure store alignment.
Serve as manager-in-charge when the General Manager or other store managers are absent.
Ensure execution of ad sets, visual merchandising standards, and the monthly merchandising handbook, “The Guide.”
Provide and document regular coaching and feedback on sales presentation, customer satisfaction, visual merchandising, and communication of sales goals and results.
Review P&L statements and sales reporting with the General Manager, identify concerns, and recommend and implement sales improvement plans.
Participate in and lead opening and closing procedures; manage freight flow and merchandise processing, including cycle counts and inventory control of company assets.
Maintain operational functionality and safety standards in areas of responsibility.
Handle human resources issues according to guidelines in partnership with the Store Manager and Regional HR Manager.
Perform additional duties and responsibilities as assigned.