RETAIL SALES AND MERCHANDISING MANAGER

Micro Center•Westmont, IL

22d•$75,000 - $85,000

About The Position

Micro Center is seeking a self-motivated, results-oriented Retail Sales and Merchandising Manager to lead a high-performing retail sales team. The role focuses on delivering an outstanding customer experience while driving sales and operational success. The manager coaches and develops associates, oversees merchandising, inventory, and daily store operations, and partners with store leadership to achieve sales goals, build talent, and maintain a safe, customer-focused environment. The salary range is $75,000–$85,000, plus a quarterly bonus. The role requires flexible availability, including early mornings, evenings, weekends, and holidays, and occasional travel for meetings, training, and other business-related needs.

Requirements

Five or more years of leadership experience with a major big-box retailer in a high-volume store of 30,000 square feet or more.
Experience in all aspects of retail management, including driving sales, merchandising, operations, freight flow, and customer service.
Experience with human resources functions and the ability to hire, retain, and coach qualified employees.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Ability to travel occasionally for meetings, training, and other business-related needs.
Ability to stand and walk throughout the sales floor for the duration of each shift.
Ability to independently operate retail equipment, including box cutters, totes, baker’s racks, flatbed carts, and hand trucks, and use handheld scanners, POS terminals, and computer workstations.
Ability to constantly lift or carry up to 25 pounds, frequently lift or carry up to 50 pounds, and occasionally lift or carry up to 100 pounds, and perform repetitive physical activity.

Nice To Haves

Leadership experience in a commissioned sales environment or the consumer electronics industry.
Bachelor’s degree preferred.

Responsibilities

Lead the sales floor, ensuring associates greet customers and present appropriate product solutions while meeting customer satisfaction standards.
Achieve customer satisfaction, sales, productivity, payroll, and expense goals, and ensure sales policies and procedures are followed at the store level.
Manage staffing, orientation, and training so qualified supervisors and associates are hired, trained, and scheduled to serve customers effectively.
Participate in leadership meetings with the General Manager, Operations, and Service teams to ensure store alignment; serve as manager-in-charge when the General Manager or other store managers are absent.
Ensure execution of advertising set-ups, visual merchandising standards, and the monthly merchandising handbook, “The Guide.”
Provide and document regular coaching and feedback to associates on sales presentation, customer satisfaction, visual merchandising, and communicating sales goals and results.
Review P&L statements and sales reporting with the General Manager, identify areas of concern, and recommend and implement sales improvement plans.
Lead opening and closing procedures and manage freight flow and merchandise processing, including cycle counts and inventory control for company assets.
Maintain operational functionality and safety standards in areas of responsibility.
Ensure human resources issues are handled according to guidelines in partnership with the Store Manager and Regional HR Manager.
Perform additional duties and responsibilities as assigned.