Retail Sales Ambassador - Tailored Clothing, Mall at Bay Plaza - Full Time

Macy's • Bronx, NY

5d • Onsite

About The Position

The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. The Ambassador serves as an expert for the assigned vendor, brand, or area; communicates customer needs and shopping patterns to store leadership and vendors; and carries out merchandising initiatives. The role also supports vendor and customer-facing events, maintains the sales floor, and builds brand-specific clientele.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude, with vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift, move, stand, and reach; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
• Ability to reach above eye level and have color vision.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience and make customers the priority.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to improve sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed