About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for your assigned vendor, brand, or area. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also includes delivering an exceptional customer experience, maintaining the sales floor, supporting vendor relationships and events, and using Macy’s point-of-sale systems and company devices.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional customer experience and prioritize the customer.
- Greet customers, recommend products, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the assigned vendor, brand, or area.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
