Retail Sales Ambassador - Tailored Clothing, Thousand Oaks - Full Time

Macy's•Thousand Oaks, CA

3d•Onsite

About The Position

The Retail Sales Ambassador represents a designated vendor, brand, or area by driving sales through customer connections, product knowledge, recommendations, and upselling. The role builds repeat clientele, shares customer needs and shopping patterns with store leadership and vendor partners, and carries out merchandising initiatives. The Ambassador also supports vendor relationships, customer events, and an inclusive environment for colleagues and customers. This full-time role is based in Thousand Oaks. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent customer interaction and use of computers, mobile devices, radio-frequency equipment, handheld equipment, and cash registers. Physical requirements include standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to stand for at least two consecutive hours, lift at least 30 pounds, and perform constant moving and reaching with arms and hands.
Ability to stoop, kneel, crouch, climb ladders, reach above eye level, and perform tasks requiring color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience, keeping the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendor partners.
Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.