Retail Sales Ambassador - Tailored Clothing, Thousand Oaks - Full Time

Macy's•Thousand Oaks, CA

3d•$18 - $24•Onsite

About The Position

As a Retail Sales Ambassador for Tailored Clothing, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to leadership and vendor partners; and execute strategic merchandising initiatives. The role also involves coordinating vendor relationships and events, maintaining the sales floor, and providing an inclusive, customer-focused experience.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to meet the stated physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Regularly communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.