Retail Sales Ambassador - Sportswear Ready to Wear, University Town Center - FL - Full Time

Macy's • Sarasota, FL

3d • Onsite

About The Position

The Retail Sales Ambassador represents the Sportswear Ready to Wear vendor or brand area at Macy’s University Town Center. The role drives sales by connecting with customers, sharing product knowledge, recommending and upselling products, and building repeat clientele. The Ambassador also communicates customer needs and shopping patterns to leadership and vendors, and carries out strategic merchandising initiatives.

The position focuses on providing an exceptional customer experience, maintaining the sales floor, supporting vendor relationships, and planning events that increase sales and participation. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

• At least one year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude, with vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Responsibilities

• Provide an exceptional customer experience and make the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Build relationships and brand-specific clientele to support local marketing and repeat business.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turn, and gross margin above company average.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed