Retail Sales Ambassador - Sportswear Ready to Wear, Boca Raton Town Center - Full Time

Macy's • Boca Raton, FL

3d • Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. This role is based at Macy’s Boca Raton Town Center and is full-time. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

You provide an exceptional customer experience, help maintain an effective sales floor, build brand-specific clientele, and plan and lead vendor events. The role also involves using Macy’s point-of-sale systems and company devices, collaborating with vendors and colleagues, and fostering an inclusive and respectful environment.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendors.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed