Retail Sales Ambassador - Dresses Multi-Vendor, Chesterfield Town Center - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling additional items, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role focuses on providing an exceptional customer experience, building brand-specific clientele, supporting vendor and store relationships, and planning and leading customer-facing vendor events. You help maintain a neat, clean, properly signed sales floor and use Macy’s point-of-sale systems and company devices to complete sales. The position also involves frequent use of computers, mobile devices, and radio-frequency equipment, as well as physical tasks such as standing, lifting, reaching, and climbing ladders. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; and move, reach, stoop, kneel, crouch, and climb ladders.
- Color vision.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, ensuring sales and participation goals are met.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
- Communicate specific customer needs and shopping patterns to the leadership team and vendor community.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
