Falls City Market Retail Sales Agent
About The Position
The Omni Louisville Hotel is seeking a friendly, motivated Retail Sales Agent with a passion to serve others. This role is responsible for providing excellent guest service, maintaining the Falls City Market in an appealing manner, and creating a positive atmosphere while interacting with customers and colleagues. The Falls City Market is a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby, offering a diverse selection of food, dessert options, craft beer, fresh bakery items, and local favorites. It serves as a welcoming hub for both hotel guests and the local community.
Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Must be able to work weekends
- Knowledge of property and surrounding area
- STAR Certification
- Food Handlers Certification
Responsibilities
- Enthusiastic greeting of guests (by name if possible)
- Answer phones in a courteous and professional manner
- Utilize the Micros POS system (Sales of Merchandise)
- Maintain working knowledge of the hotel and items available to guests
- Assist in presentation of the Falls City Market
- Price, display, and store new merchandise efficiently
- Assist Retail Manager with any inventory counts
- Maintain and balance daily cash register
- Display conduct in an appropriate manner at all times in accordance with the Omni Hotels
- Must be able to operate the POS, telephone and radio communication
- Must be able to effectively communicate with all departments
- Must be knowledgeable about activities in the hotel
- Respond to any reasonable task as assigned by supervisor or manager
- Assist in other departments as needed
- Attend monthly departmental meetings
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
