Retail Sales Agent- Copper and Thistle

Omni Hotels & Resorts•Eagan, MN

1d•Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Retail Sales Agent to be responsible for the day-to-day operations of Copper & Thistle / Coffee Market and to provide extraordinary customer service to guests, members, and associates. The hotel is part of the 200-acre Viking Lakes mixed-use development, which includes the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center, and TCO Stadium. The hotel itself is a 320-room luxury property with extensive meeting and event spaces, multiple food and beverage venues, a signature spa, and state-of-the-art fitness facilities. Omni Hotels has been recognized as one of the "Best-Led Companies of 2024" by Glassdoor. This role offers the structure and benefits of working with a hotel company for those who love hospitality and creating amazing customer experiences.

Requirements

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
Previous customer service experience is strongly preferred.
Scheduling flexibility, including willingness to work split shifts, weekends and holidays.
General knowledge of cash handling and Point of Sale systems is preferred.
Must have and maintain current Minnesota’s Food Handlers certification and alcohol tips certificate (If not, training will be conducted during the first week of hire).

Responsibilities

Responsible for either the opening or closing of the outlet as assigned, ensuring outlets are open on time.
Upsell and organize the retail shop / café merchandise.
Produce quality beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks, and coffee.
Assist the Lobby lounge with food and beverage service, including table service when needed.
Responsible for maintaining assigned bank each shift.
Support new Omni standards and respond to changes and updates in the retail area.
Alert Managers of any inventory shortages or ordering needs.
Follow up on daily projects to ensure follow-through.
Conduct daily and monthly physical inventory.
Maintain a clean work area.
Maintain general knowledge of the hotel, including locations of dining outlets, pool, and spa to assist guests and members.
Complete other duties as assigned by management.
Ability to run the place independently, including financial responsibility and operational needs.
Ability to create daily orders and requisitions for all retail items, including F&B.