Lead Retail Sales Agent

Omni Hotels & Resorts•Frisco, TX

1d•Onsite

About The Position

Omni PGA Frisco Resort & Spa offers a luxurious experience blending Texas hospitality with refined comfort. The resort features 500 thoughtfully designed rooms and suites, 10 private ranch houses, four shimmering pools (including an adults-only rooftop infinity pool), the serene Mokara Spa, and 13 unique food and beverage destinations. The Lead Retail Sales Agent will be responsible for ensuring a quality in-store experience for guests, leading associates by example to increase sales, and maintaining shop standards within this environment.

Requirements

Must have 1 year of retail experience
The ability to guide & motivate team members, make effective decisions & manage conflict in a positive way
Strong written & verbal communication skills for interactions with customers, team members & management
Excellent customer service skills & the ability to provide a positive shopping experience
Ability to understand & manage inventory, including stocking, pricing & markdowns
Knowledge of display techniques, visual merchandising & creating a visually appealing shopping environment.
Ability to handle stressful situations & resolve issues in a calm & professional manner
Ability to work collaboratively with other team members & departments

Responsibilities

Ensure all guests receive a quality in-store experience.
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Lead the associates by example in increasing sales
Communicate shop goals & merchandising opportunities.
Assist with new hire micros pos training
Explain & monitor the daily opening & closing procedures, help the team maintain our shop standards
Provide guidance & become a great resource for fellow employee operational/micros questions.
Work in unison to help hold the retail associates accountable
Assist with re-stocking & inventory to ensure the store operations are running effectively
See the value & potential in every team member, seek feedback & field questions
Become an advocate for the team’s needs, help shape the environment that enables the team to do their best.
Conduct the new hire property retail specific tour
Sign off on the onboarding checklist, turn in the Retail Manager or Retail Director
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Provide support with monthly MOS Audits:
Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.