Retail Rock Climbing Associate

DICK'S Sporting Goods•Tampa, FL

16h•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! As a Climbing Associate, you will drive the engagement, training and educational programs for both teammates and customer in all aspects of climbing. As a climbing associate, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Lead within your department and the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed. Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and experience levels. Teach instructional lessons as needed or requested. Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc. Assist Climbing lead with team-building events at the rock wall with guides.

Requirements

Prior retail experience preferred
Climbing certification required
Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Responsibilities

Monitoring climbing activities and providing assistance to climbers.
Directing the workflow and overseeing the daily operations of the climb department.
Driving results and ensuring Company standards.
Assisting in other operations as needed.
Driving the highest level of customer service within the department.
Engaging in behaviors that are in-line with company’s service and selling standards.
Ensuring the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
Instructing climbing techniques for explorers of all ages and experience levels.
Teaching instructional lessons as needed or requested.
Upholding company standards for merchandise presentation.
Assisting Climbing lead with team-building events at the rock wall with guides.
Identifying and correcting any safety concerns with the rock wall and climbing equipment.
Maintaining Company loss prevention standards and controls.
Adhering to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintaining confidentiality of all Company information.
Creating an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
Taking an all-hands-on-deck approach to support the team across the store.
Performing other tasks as assigned by management.
Assisting in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field.
Ensuring the safety and security of teammates, athletes and property per local regulations.
Ensuring all certifications are completed and up to date.