Retail Rock Climbing Associate

DICK'S Sporting Goods•Chesapeake, VA

1d•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. As a Climbing Associate, you will drive the engagement, training and educational programs for both teammates and customer in all aspects of climbing. You are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Lead within your department and the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed. The role involves driving the highest level of customer service, providing consultative advice with excellent product knowledge, instructing climbing techniques for explorers of all ages and experience levels, teaching instructional lessons, upholding company standards for merchandise presentation, and assisting with team-building events at the rock wall.

Requirements

Climbing certification required
Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements

Nice To Haves

Prior retail experience preferred

Responsibilities

Drive the engagement, training and educational programs for both teammates and customer in all aspects of climbing
Monitor climbing activities and provide assistance to climbers
Direct the workflow and oversee the daily operations of the climb department under the direction of the Lead within your department and the Assistant Store Manager
Drive results, ensuring Company standards, and assisting in other operations as needed
Drive the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards
Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge
Instruct climbing techniques for explores of all ages and experience levels
Teach instructional lessons as needed or requested
Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
Assist Climbing lead with team-building events at the rock wall with guides
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
Maintains confidentiality of all Company information
Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management
Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field
Ensures the safety and security of teammates, athletes and property per local regulations
Ensure all certifications are completed and up to date