Retail Representative

Casino Del Sol•Tucson, AZ

10h

About The Position

The Retail Representative generates sales of retail merchandise and housekeeping items, provides general information to guests, and safeguards Gaming Enterprise Division (GED) assets while delivering outstanding guest service. The role involves assisting guests with merchandise and purchases, processing transactions and rewards, receiving and maintaining stock, and keeping the retail shop clean, attractive, and properly merchandised. The representative also supports sales goals, promotions, inventory activities, and GED policies and services while working collaboratively with coworkers and keeping supervisors informed.

Requirements

Proficiency with cash registers, calculators, currency transactions, and point-of-sale systems.
Demonstrated track record of providing excellent guest service.
Ability to work any shift, weekends, holidays, special events, and overtime as needed.
Must successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have employment eligibility in the United States.
Must be able to obtain and retain a valid gaming license and pass a background check.
Ability to lift and move 20 or more pounds, with or without reasonable accommodation.
Ability to tolerate high noise levels, smoking areas, flashing lights, and large crowds.
Ability to read, write, and communicate effectively and professionally with guests and team members.
Ability to sit, walk, or stand for extended periods and bend, twist, kneel, stoop, squat, and reach.
Ability to follow verbal and written directions.
Knowledge of service-industry standards for full-service and upscale luxury hotels.
Knowledge of merchandising and suggestive selling.
Knowledge of departmental and GED policies, standards, procedures, applicable laws, and regulations.
Knowledge of retail inventory to price items, apply discounts, and recommend exchanges or final sales.
Organizational and time-management skills.
Ability to work courteously with guests and develop and maintain good working relationships.
Ability to meet assigned goals.
Ability to perform job-related mathematical computations, accurately handle and count money, and make change.
Ability to operate required equipment, including standard office equipment such as a multi-line telephone and computer.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Ability to maintain confidentiality of sales information.

Nice To Haves

High school diploma or General Equivalency Diploma.
Six months of money-handling experience in a guest-service position.
Bilingual in English and Spanish.

Responsibilities

Welcome and greet guests, provide professional communication and product knowledge, and deliver outstanding service.
Operate cash registers, credit card machines, point-of-sale systems, and other required equipment.
Assist guests in locating merchandise, provide product presentations, encourage purchases, and communicate special guest requests to a supervisor.
Process cash and credit card transactions, bag merchandise, ensure sales and cash-handling accuracy, and balance the assigned bank.
Redeem player tier reward points, vouchers, SOL bucks, and receipts for products.
Receive and check in warehouse products; assist with processing, replenishing, and monitoring floor stock.
Sell gift cards and e-tickets for concerts and events.
Produce end-of-shift reports.
Resolve guest issues professionally, anticipate needs, and refer difficult situations to a supervisor.
Meet retail sales goals.
Maintain product displays and merchandise quality; oversee shop appearance, merchandising, display maintenance, and housekeeping.
Complete price changes and participate in monthly inventory and cycle counts.
Stay aware of promotions, advertisements, and retail industry trends, particularly product development.
Notify a supervisor when equipment needs repair or replacement.
Maintain cleanliness of store areas throughout the shift using clean-as-you-go procedures.
Maintain a polished, professional demeanor and clean, professional uniform and appearance.
Work collaboratively with coworkers and demonstrate initiative with minimal supervision.
Participate in professional development activities such as sales training and attend departmental and GED meetings as required.
Act as a resource for GED policies, programs, services, and activities.
Maintain confidentiality of proprietary and sales information and protect GED assets.
Perform other job-related duties as assigned.