Retail & Rentals Supervisor - 2026/27

Brimacombe•Clarington, ON

1d•Onsite

About The Position

At Brimacombe ski area, we offer more than just skiing and snowboarding; we provide a destination for all ages to enjoy the outdoors, breathe in the fresh air, and create lasting family memories. We are currently looking for an outgoing, customer-focused supervisor to join our team and help transform everyday visits into wonderful winter experiences. As a key member of the Retail & Rentals Team, you will be a winter expert, knowledgeable about dressing for the weather, selecting the best slope options, and maintaining equipment. Your ability to convert customer curiosity into sales, enthusiasm, and passion for the ski area and the sport is crucial. As a supervisor, you will lead by example, playing a vital role in crafting unforgettable customer experiences and shaping the culture of our team.

Requirements

Successful completion of an OSSD, or equivalent experience
Strong people skills and customer satisfaction-oriented
Ability to quickly learn about new products
Professional, energetic, outgoing and dependable team player
Able to multi-task and show attention to detail
Strong communication and time management skills
Basic knowledge and comfort with computers including Microsoft Office and point-of-sale software
Good with numbers (mathematical skills)

Nice To Haves

Proven experience in sales, service/tuneups and/or the ski/snowboard industry is an asset
Demonstrated knowledge of ski and snowboard equipment and apparel is an asset
Previous experience in a customer service, leadership and/or supervisor role preferred
Previous experience sizing and fitting ski/snowboard equipment preferred

Responsibilities

Welcome all guests, taking the initiative to interact with and engage guests in conversation
Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes
Process transactions while following Brimacombe's cash handling procedures
Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly
Engage in continual learning and development, acquiring and sharing product knowledge
Provide leadership, direction, oversight and support to Retail & Rental Team Members while on shift ensuring accountability to Brimacombe's policies, procedures and standards
Monitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustments
Take responsibility for guest inquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
Assist with inventory, including receiving and stocking merchandise
Take the lead in ensuring public spaces in and around the retail and rental building are maintained to Brimacombe's standards for positive guest experience
Enforce departmental loss prevention processes
Assist with the fulfillment of online retail orders and associated customer communications in a manner consistent with Brimacombe's standards
Oversee rental equipment testing/calibration, inventory, distribution, documentation and record keeping, working in conjunction with applicable departments to ensure programming and walk-in rental needs are consistently met.
Manage equipment services (tuning, waxing, adjustments, repairs and binding calibration, etc.) including managing appointments for drop-off/pick-up of equipment and service payments.
Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
Take on any challenge or help other team members when needed