Rentals Assistant Supervisor - Winter 2026/27

Sunshine Village Corporation • Banff, AB

1d • Onsite

About The Position

The Rental Shop Assistant Supervisors are front line staff who provide leadership to the Rental Attendants and Team Leaders; they are responsible for assisting in all day-to-day operations of both rental shops to ensure outstanding guest experience. Assistant Supervisors outfit guests with a variety of rental equipment in a timely, professional manner. They also process payments and answer guest queries in a fast-paced environment. During busy times the Assistant Supervisors may “float” around the operations to support line-staff, reassign staff to busier areas of the shop if required. They will also deal with guests with special needs and generally maintain an effective and efficient operation. Assistant Supervisors will work with the Service Tech Team to ensure the best use of human resources, to make sure the fleet is properly maintained and that guests requiring service are properly taken care of. Assistant Supervisors will be assigned regular administrative duties. They will also be assigned full responsibility for either shop in the absence of the Supervisor. Assistant Supervisors report to the Rentals Manager.

Requirements

• Previous supervisory experience, preferably in a rental setting.
• A teacher and a leader with a high level of emotional maturity to manage a dynamic team of young seasonal workers.
• Exceptional customer service and communication skills.
• An organized individual with a high level of competence in money handling, record keeping and inventory control.
• Hands on experience in ski tuning and repair, including safe operation of Wintersteiger ski tuning machines, and the Speedtronic bench testing machine.
• Certified technician on the major brands of ski bindings and competent in the repair and adjustment of the major snowboard binding brands.
• Strong verbal and written communication skills and be able to communicate effectively in English.

Nice To Haves

• Computer skills, including proficiency with the Microsoft Office suite of products and Windows is an asset.
• Administrative level experience with Sports Rental or similar equipment rental software.

Responsibilities

• Provide leadership and positive role modelling to all Rentals and Service Staff.
• Assisting guests with their equipment needs, issuing equipment, setting bindings and taking returns.
• Set a high standard for all interactions with guests and fellow staff. Help avoid or diffuse difficult situations. Exemplify company policies and procedures.
• Prepare for, conduct and document morning meetings, including attendance, safety messaging and operational and customer service training reinforcement.
• Ensure locations are properly staffed every day and open during operating hours, including managing daily break schedules to ensure the optimal number of staff are on the floor at any given time. Manage staffing levels to meet or exceed budget expectations.
• Assist with training and communicating with others on the supervisory team with respect to staff performance management or other concerns. That may include performance evaluations, disciplinary actions such as coaching sessions or written warnings.
• Ensure that proper uniforms are always worn by all staff including nametags.
• Be responsible for accurate and daily cash collecting and reporting.
• Ensure that the administration of all liability/waiver documentation is done in accordance with company policies and procedures.
• Ensure that the Rental shops are clean and neat and that all processes are safe for both guests and staff
• Be actively involved in all daily tasks to help lead the team by example.
• Help control and maintain the rentals inventory including equipment, parts and consumables.
• Oversee the rental process for best service and maximum efficiency
• Carry out administrative tasks, ensure filing and office/shop cleaning is done to a high standard.
• Help manage over-due equipment daily.
• Help to ensure that all equipment is regularly rotated in its racks including skis, boards and boots.
• Take charge of either shop in the absence of the Supervisor.
• Other duties may be requested and assigned from time to time.

Benefits

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed