Retail & Rental Multi-Unit Store Manager
Vail Resorts•Leavenworth, WA
•Onsite
About The Position
The role of the Multi-Unit Store Manager is to lead all retail & rental operations at Stevens Pass, including Rental Center, The Edge Tune & Repair Shop, and Fall Line Sports. This Multi-Unit General Manager is responsible for onboarding of all employees, training of staff, scheduling to visitation trends, performance management of the team, guest and employee experience, achieving success with revenue targets and financial budgets, and supporting/leading resort initiatives and enterprise priorities.
Requirements
- High School Diploma or GED Equivalent
- 3+ years of rental/retail supervisor and/or hospitality experience
- 3+ years in a leadership role with direct reports
- Strong computer literacy including Microsoft applications
- Ability to work a flexible schedule including nights, holidays & weekends
- Must be able to communicate fluently in English
- Must be able to lift 30 lbs.
Nice To Haves
- College degree or military experience equivalent
Responsibilities
- Oversee both day & night store operations for all three retail & rental locations at Stevens Pass: Rental Center (staff size 60), Tune-Repair (staff size: 4) & Fall Line Sports (staff size 10)
- Partner closely with Food & Beverage, Mountain Operations, Base Operations, Skier Services, Ski School, Marketing, Nordic Center & other resort teams to deliver a seamless guest experience
- Demonstrate a One-Team mindset by supporting resort-wide initiatives, guest experience enhancements, special events & peak operational periods
- Build strong cross-functional partnerships by collaborating with resort leadership, support departments, and operational teams to align priorities, solve problems, and support business objectives
- Serve as a member of the Resort Leadership Team ( R LT)
- Align with department/divisional & resort leadership to solicit/receive feedback on store performance & staff/leadership effectiveness, and implement continuous improvements on opportunities
- Review and document employee performance and behavior and provide meaningful feedback for improvement and/or recognition
- Recruit, hire, train, coach, develop and maintain a high performing team
- Generate sales, and manage operational budgets by balancing labor margins with store revenue
- Demonstrate and maintain a professional standard of guest service
- Manage inventory control and meet or exceed inventory goals
- Role model and administer company values, policies & procedures, and loss prevention techniques
- Maintain a clean, organized & safe working environment, including "own your area" maintenance upkeep (e.g. snow-removal & interior/exterior facility upkeep)
- Remain current on new industry products and trends, and demonstrate knowledge of products
- Maintain retail merchandising standards
- Other duties as assigned
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- 40% retail discounts
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
