Retail Relationship Banker

BMO • Oshkosh, WI

9d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. The role works collaboratively within the branch and with BMO partners across channels to deliver a strong customer experience and meet business objectives. It proactively engages existing customers and prospects, conducts needs-based assessments, recommends tailored banking and lending solutions, and helps customers use digital and self-service options. The banker also supports transactions, develops relationships in the community, and contributes to branch and market results.

The position makes personal lending credit recommendations, supports the quality and risk management of the lending portfolio, and follows applicable policies, procedures, and legal and regulatory requirements. It safeguards customer assets and privacy, identifies suspicious activity that may be related to money laundering, and stays current on financial services products, practices, trends, and regulatory requirements. The role may involve working at multiple branches or through different channels, with schedules that can vary by week.

Typically, the role requires two to three years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience. Appropriate lending qualifications and, where applicable in Canada, registration to sell investment products are required. The position offers a salary range of $41,500 to $65,500, with compensation varying according to location, skills, experience, education, and qualifications. Compensation may include incentives, bonuses, and other perks. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO also describes training, coaching, manager support, and networking opportunities.

Requirements

• Typically two to three years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative when approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada, registration to sell investment products completed, as appropriate for the jurisdiction.
• For U.S. positions, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required, along with restrictions on acting as a real estate agent.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field is desirable.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored financial solutions for customers’ banking, investment, lending, home financing, and small business needs.
• Advise customers on digital and self-service options to make banking easier, simpler, and faster.
• Support customer transactions based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address issues raised through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations that comply with requirements.
• Apply risk management practices to protect bank assets and maintain lending portfolio quality.
• Make personal lending credit recommendations, including home financing, in accordance with credit principles and bank policies and procedures.
• Collaborate as a member of the branch and market team.
• Understand customers’ personal banking and credit card needs and incorporate relevant marketing promotions and programs into conversations.
• Organize work information accurately and completely; identify creative ways to personalize the customer experience and improve it over time.
• Follow risk and compliance policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay informed about the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect bank assets.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees; analyze issues and determine next steps.
• Make sound, risk-informed decisions within the Bank’s Risk Management Framework and approved Risk Appetite, while following applicable policies, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.
• Training and coaching, manager support, and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed