Retail Relationship Banker

BMO • Chicago, IL

9d • $43,000 - $75,000

About The Position

Delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions in their best interests. Works collaboratively with the branch team and BMO partners across channels to deliver a positive customer experience and achieve business objectives. Spanish speaking is strongly preferred.

The banker proactively engages customers and prospects through needs-based assessments, recommends tailored banking, investment, lending, home financing, and small-business solutions, and explains digital and self-service options. The role also supports customer transactions, generates appointments and relationships in the community, makes personal lending credit recommendations, and manages lending risk in accordance with bank policies and applicable requirements.

The position contributes to branch and market results, resolves customer issues, maintains accurate information, and follows risk, compliance, privacy, and anti-money-laundering requirements. Work may take place at multiple branches or through various channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in a consultative customer service or sales role.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Ability to thrive in a consultative sales and team-based environment and a focus on results.
• Resourcefulness and confidence in approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Passionate commitment to helping customers and delivering a personal customer experience.
• For Canada: registration to sell investment products, as appropriate for the jurisdiction.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the role’s consumer-loan-originator duties; a criminal background review and credit history evaluation are required, and restrictions apply to working as a real estate agent.

Nice To Haves

• Spanish speaking is strongly preferred.
• Experience in financial services is an asset.
• A post-secondary degree in a related field of study is desirable.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers on digital and self-service banking options.
• Support customer transactions based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address issues raised through consumer credit audits and quality checks, ensuring accurate data entry and appropriate lending recommendations.
• Apply risk-management practices to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Integrate relevant marketing promotions and programs into customer conversations.
• Organize work information and ensure accuracy and completeness.
• Find creative ways to personalize customer experiences and contribute to continuous improvement.
• Follow risk and compliance processes, protect customer assets and privacy, and act in customers’ best interests.
• Stay current on financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
• Identify and report suspicious activity potentially related to money laundering.
• Protect the Bank’s assets and comply with regulatory, legal, and ethical requirements.
• Complete complex tasks within applicable rules and limits, handle escalations when needed, and analyze issues to determine next steps.
• Make sound, risk-informed decisions within the Bank’s Risk Management Framework and approved Risk Appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree