Retail Relationship Banker

Bank of Montreal•HB Woodruff, WI

5d•$41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that serve their best interests. Working collaboratively with branch and market colleagues and BMO partners across channels, the banker helps deliver a positive customer experience and achieve business objectives. The role proactively engages customers and prospects through needs-based assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service options. It also supports transactions based on customer traffic and builds relationships in the community through outreach and appointments. The banker makes personal lending credit recommendations, including for home financing, and applies risk-management practices to protect the Bank’s assets and maintain lending-portfolio quality. The role follows applicable lending policies, legal and regulatory requirements, and risk and compliance processes. It may involve working at multiple branches or through different channels according to market needs, with a schedule that can vary from week to week in days, hours, and shifts. The position requires current knowledge of personal banking products, practices, trends, and the financial-services marketplace. The banker identifies suspicious activity potentially related to money laundering, safeguards customer privacy and assets, and completes complex and diverse tasks within established rules and limits. Additional work or accountabilities may be assigned as needed. BMO describes its compensation as a salary range of $41,500 to $65,500, with actual compensation varying by factors such as location, skills, experience, education, and qualifications. The package may include performance-based incentives, discretionary bonuses, and other rewards. Benefits mentioned include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investment and lending products.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Experience in a consultative customer-service or sales role.
Commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Willingness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: Registration to sell investment products completed, as appropriate for the jurisdiction.
For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit-history evaluation are also required, along with restrictions on performing in a real-estate-agent capacity.

Nice To Haves

Experience in financial services is an asset.
A post-secondary degree in a related field of study is desirable.

Responsibilities

Deliver exceptional service and provide advice and guidance on financial solutions in customers’ best interests.
Proactively engage existing customers and prospects using needs-based assessments to build loyalty and identify current and future opportunities.
Recommend tailored everyday banking, investment, lending, home-financing, and small-business solutions based on customer needs.
Explain digital and self-service options to make banking easier, simpler, and faster.
Support customer transactions according to customer traffic.
Reach out to customers and prospects, generate appointments, and build relationships in the community.
Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations comply with applicable requirements and policies.
Apply the risk-management framework to protect Bank assets and maintain lending-portfolio quality in accordance with established requirements and guidelines.
Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and Bank policies and procedures.
Collaborate as a member of a versatile branch and market team, integrating relevant marketing promotions into customer conversations.
Organize work information to ensure accuracy and completeness, and seek creative ways to make customer experiences personal and improve the overall experience.
Follow risk and compliance processes and policies to safeguard customer assets and privacy and act in customers’ best interests.
Maintain current knowledge of financial-services markets, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect Bank assets and comply with applicable regulatory, legal, ethical, and risk-management requirements.
Analyze issues, determine next steps, and handle complex tasks and possible escalations within established rules and limits.