Retail Relationship Banker

Bank of Montreal • Hinsdale, IL

10d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that are in their best interests. Working collaboratively with branch colleagues and BMO partners across channels, the banker builds customer loyalty, identifies immediate and future opportunities, and contributes to business results and the overall customer experience.

The role conducts needs-based assessments and recommends tailored solutions across everyday banking, retail investments, lending, home financing, and small-business banking. It also guides customers toward digital and self-service options, supports transaction needs according to customer traffic, and grows business by contacting customers, generating appointments, and building community relationships. The banker makes personal-lending credit recommendations, including for home financing, and supports the quality and compliance of lending applications.

The position applies BMO’s risk-management framework, follows risk and compliance policies, safeguards customer assets and privacy, and reports suspicious activity that may be related to money laundering. It requires current knowledge of banking products, industry trends, and the legal and regulatory environment. The banker may work at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

Typically, the role calls for two to three years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. A related post-secondary degree is desirable. Compensation is listed at $43,000–$75,000 annually; pay may vary based on location, skills, experience, education, and qualifications, and may include commission or other incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans, along with training, coaching, manager support, and network-building opportunities.

Requirements

• Typically two to three years of relevant experience.
• Post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer-service or sales role and a drive to deliver a personal customer experience.
• Commitment to helping customers and focus on results in a consultative sales and team-based environment.
• Resourceful, self-starting approach and confidence engaging customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Appropriate lending qualifications and designations.
• For Canada, registration to sell investment products must be completed as appropriate for the jurisdiction.
• For U.S. positions, federal registration with the Nationwide Mortgage Licensing System and Registry is required; the bank will provide instructions on registration requirements. A criminal background review and credit history evaluation are also required, as are restrictions on working in a real-estate-agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field of study.

Responsibilities

• Deliver exceptional service to customers and prospects and provide advice on financial solutions aligned with their needs and interests.
• Conduct needs assessments and recommend tailored everyday banking, investment, lending, home-financing, and small-business solutions.
• Explain digital and self-service banking options to make banking easier, simpler, and faster for customers.
• Support customer transactions based on branch traffic.
• Proactively contact customers and prospects, generate appointments, and build relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks; support accurate data entry and compliant lending recommendations.
• Apply risk-management processes to the lending portfolio and make personal-lending credit recommendations in accordance with sound credit principles and bank policies.
• Collaborate with branch and market colleagues and integrate relevant marketing promotions into customer conversations.
• Organize work information to ensure accuracy and completeness, and contribute ideas to improve the customer experience.
• Follow risk, compliance, privacy, legal, regulatory, and ethical requirements; protect bank and customer assets.
• Keep current with financial-services products, practices, trends, and the legal and regulatory environment.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Analyze issues, determine next steps, and complete diverse tasks within established rules and limits, including possible escalations from other employees.
• Take measured, risk-informed actions consistent with BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, and applicable laws and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Training and coaching
• Manager support
• Network-building opportunities
• Potential performance-based incentives, discretionary bonuses, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed