Retail Relationship Banker

Bank of Montreal•Irving Park, IL

10d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that serve their best interests. The role works collaboratively with branch colleagues and BMO partners across channels to create a strong customer experience and achieve business objectives. Spanish-speaking ability is preferred. The banker proactively engages existing and prospective customers, conducts needs-based assessments, and recommends tailored solutions for everyday banking, retail investments, lending, home financing, and small business needs. The role also promotes digital and self-service banking options, supports transactions according to customer traffic, generates appointments, and builds community relationships. It makes personal lending credit recommendations, including for home financing, and follows applicable lending, risk, legal, and compliance requirements. This position may involve working at multiple branches or through different channels according to market needs. The schedule may vary from week to week in the days, hours, and shifts worked. The banker stays current on banking products, financial services, and the legal and regulatory environment, protects customer and bank assets, and contributes to business results and continuous improvement of the customer experience. In the U.S., the position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience, is desirable.
Appropriate lending qualifications and designations.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in a consultative customer service or sales role.
Confident use of social media, tablets, smartphones, online tools, and applications.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative response skills.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan-originator role; the Bank will provide instructions on registration requirements.
U.S. only: A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

Spanish-speaking ability is preferred.
Experience in financial services is an asset.
Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
Passion for helping customers and commitment to delivering a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Specialized knowledge.

Responsibilities

Deliver exceptional service to BMO customers and prospects and provide advice on financial solutions that are in customers’ best interests.
Engage existing customers and prospects proactively, conduct needs assessments, and identify immediate and future opportunities.
Recommend tailored everyday banking, retail investment, lending, home financing, and small business solutions.
Explain digital and self-service banking options to make banking easy, simple, and fast.
Support customer transactions based on customer traffic.
Reach out to customers, generate appointments, and build relationships in the community.
Address issues raised through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations that comply with requirements.
Apply the risk management framework to protect bank assets and maintain lending portfolio quality.
Make personal lending credit recommendations, including home financing, in accordance with sound credit principles and bank policies.
Collaborate as a member of a branch and market team and contribute to business results and the customer experience.
Incorporate relevant marketing promotions and programs into customer conversations.
Organize work information accurately and completely; seek creative ways to personalize and improve customer experiences.
Follow risk, compliance, privacy, and customer-asset safeguarding policies and processes.
Stay current on financial services, legal and regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
Make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.
Complete other broader work or accountabilities as assigned.