Retail Relationship Banker

Bank of Montreal • Milwaukee, WI

28d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and recommending financial solutions that serve their best interests. Working collaboratively within the branch and through other channels, the banker provides needs-based advice, supports customer transactions, builds relationships, and contributes to business objectives and the overall customer experience.

The role involves assessing customers’ personal banking and credit needs and recommending tailored solutions, including everyday banking, retail investments, personal lending, home financing, and small business solutions. The banker promotes digital and self-service options, generates appointments, develops community relationships, and integrates relevant marketing programs into customer conversations. The position also makes personal lending credit recommendations, including for home financing, and follows lending policies and sound credit practices.

The banker applies BMO’s risk management framework, protects customer assets and privacy, ensures accurate records and compliant lending processes, and identifies suspicious activity that may relate to money laundering. The role may involve complex tasks and escalations, work at multiple branches or through different channels, and a schedule that varies from week to week in days, hours, and shifts. Broader responsibilities may be assigned as needed.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Consultative customer service or sales experience and a drive to deliver a personal customer experience.
• Strong commitment to helping customers and focus on results in a consultative sales and team-based environment.
• Resourcefulness and confidence when approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan originator role; the bank will instruct the employee on registration requirements.
• U.S. only: A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions that meet customers’ needs and interests.
• Proactively engage existing customers and prospects, complete needs assessments, and identify immediate and future opportunities.
• Recommend tailored everyday banking, retail investment, lending, home financing, and small business solutions.
• Explain digital and self-service options to help customers bank easily, simply, and quickly.
• Support customer transactions based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues arising from consumer credit audits and quality checks; ensure accurate data entry and lending recommendations comply with applicable requirements and policies.
• Apply the risk management framework to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and bank policies.
• Collaborate as a member of a branch and market team and contribute to business results and customer experience improvements.
• Identify customer banking and credit card needs, and incorporate marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness, and seek creative ways to personalize the customer experience.
• Follow risk and compliance processes; protect customer assets and privacy and act in customers’ best interests.
• Keep current with financial services, legal and regulatory developments, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
• Make sound, risk-informed decisions consistent with business strategy, the Risk Management Framework, approved Risk Appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree