Retail Relationship Banker

BMO • Kennewick, WA

7d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and advising them on financial solutions in their best interests. The role proactively engages existing and prospective customers, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and explains digital and self-service options. It also supports customer transactions according to branch traffic and builds relationships through outreach and appointments.

The banker makes personal lending credit recommendations, including for home financing, and applies risk-management practices to protect bank assets and maintain lending-portfolio quality. The position works collaboratively with branch and market teams, may serve at multiple branches or through different channels, and may have a variable schedule from week to week. It requires following risk, privacy, legal, regulatory, and compliance requirements, staying informed about products and the financial-services environment, and identifying suspicious activity.

The role handles complex and diverse tasks within established rules and limits, may handle escalations, and analyzes issues to determine next steps. Broader responsibilities may be assigned as needed. The position is salaried, with a stated range of $43,000 to $75,000; compensation may vary based on factors such as location, skills, experience, education, and qualifications, and may include commissions or incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Consultative customer service or sales experience and a commitment to delivering a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Results orientation and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative when approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, flexibility, and creativity when responding to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer-loan origination; a criminal background review and credit-history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Specialized knowledge.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored financial solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers on digital and self-service options and support their transaction needs based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships within the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk-management framework to the lending portfolio and protect the Bank’s assets while maintaining portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in line with credit principles and Bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Understand personal banking and credit-card needs and incorporate relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness, and find creative ways to personalize and improve customer experiences.
• Follow risk and compliance processes, protect customer assets and privacy, and act in customers’ best interests.
• Maintain current knowledge of the financial-services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Complete complex and diverse tasks within established rules and limits, handle escalations as applicable, and analyze issues to determine next steps.
• Take measured, risk-informed actions consistent with the Bank’s Risk Management Framework, Risk Culture, Risk Appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed