Retail Relationship Banker

Bank of Montreal•Chicago, IL

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in their best interests. The role works collaboratively with branch colleagues and BMO partners across channels to deliver a strong customer experience and meet business objectives. It proactively engages existing customers and prospects through needs-based assessments, relationship-building, appointments, and tailored recommendations for everyday banking, investments, lending, home financing, and small business solutions. The banker also helps customers use digital and self-service options and supports transactions according to customer traffic. The position contributes to business results while following lending, risk, legal, regulatory, privacy, and compliance requirements. It makes personal lending credit recommendations, including for home financing, and helps maintain the quality of the lending portfolio. The banker keeps current on financial services, products, practices, trends, and regulatory requirements; identifies suspicious activity; and contributes to improving the customer experience. Work may take place at multiple branches or through various channels, and the schedule may vary from week to week in days, hours, and shifts. The role requires typically 2–3 years of relevant experience and a post-secondary degree in a related field as desirable, or an equivalent combination of education and experience. Spanish is preferred. The position offers a salary range of $43,000–$75,000, with compensation varying based on factors including location, skills, experience, education, and qualifications. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans, as well as training, coaching, manager support, and network-building opportunities.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in financial services is an asset.
Experience in a consultative customer service or sales role and a drive to deliver a personal customer experience.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with confidence to approach customers; readiness to collaborate and work in different team capacities.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For U.S. positions, federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer-loan origination; a criminal background review and credit history evaluation are also required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

Spanish-speaking ability is preferred.
Experience in financial services is an asset.
A post-secondary degree in a related field of study is desirable.
For Canada positions, completion of registration to sell investment products, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and provide needs-based advice on appropriate financial solutions.
Engage customers and prospects proactively through needs assessments, outreach, appointment generation, and relationship-building in the community.
Recommend tailored banking, investment, lending, home-financing, and small-business solutions addressing customer sales and service needs.
Guide customers toward digital and self-service banking options and support transactions based on customer traffic.
Address questions and resolve issues arising from consumer credit audits and quality checks; ensure accurate data entry and lending recommendations comply with requirements and policies.
Apply the risk management framework to protect bank assets and maintain lending portfolio quality; make personal lending credit recommendations in accordance with sound credit principles and bank policies.
Collaborate with branch and market teams and contribute to business results and the overall customer experience.
Integrate marketing promotions and programs into customer conversations and provide strategic advice on personal banking and credit card needs.
Organize work information to ensure accuracy and completeness; analyze issues, determine next steps, and handle escalations as needed.
Follow risk, compliance, privacy, legal, regulatory, and ethical requirements; identify and report suspicious activity potentially related to money laundering.
Maintain current knowledge of financial services, personal banking products, practices, trends, and the legal and regulatory environment.
Contribute to ongoing improvements in the customer experience and take on broader work or accountabilities as needed.