Retail Relationship Banker

Bank of Montreal•Silver Spring, WI

3d•$41,500 - $65,500

About The Position

Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in their best interests. Works collaboratively with branch colleagues and BMO partners across channels to create a strong customer experience and achieve business objectives. Proactively engages existing customers and prospects through needs-based assessments, tailored recommendations, outreach, appointment generation, and relationship building in the community. Solutions may include everyday banking, retail investments, lending, home financing (including business-for-self applications), and small business banking. Helps customers use digital and self-service options, and supports transaction needs based on customer traffic. The role makes personal lending credit recommendations, including home financing, and applies risk-management practices to protect the Bank’s assets and maintain lending portfolio quality. It follows legal, regulatory, lending, risk, and compliance requirements, including identifying and reporting suspected money-laundering activity. The banker keeps current on personal banking products, practices, trends, and the wider financial services and regulatory environment. Work may take place at multiple branches or through different channels according to market needs; schedules may vary from week to week in days, hours, and shifts. Additional work or accountabilities may be assigned as needed. The position typically requires 2–3 years of relevant experience. A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience. The role requires working knowledge of personal and small business customer needs and solutions, retail investment and lending products, and a consultative approach to customer service or sales. The position is salaried, with a stated range of $41,500–$65,500; compensation may vary based on location, skills, experience, education, and qualifications, and may include incentives or other rewards. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans, as well as training, coaching, manager support, and network-building opportunities.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in a consultative customer service or sales role and a drive to deliver a personal customer experience.
Strong interpersonal skills and the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Resourcefulness, self-starting initiative, and confidence in approaching customers.
Ability to collaborate and work in different capacities as part of a team.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
Appropriate lending qualifications and designations.
U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer loan origination under applicable regulations; the Bank will provide instructions on registration requirements.
U.S. only: Criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

Experience in financial services is an asset.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
A post-secondary degree in a related field of study.

Responsibilities

Deliver exceptional service to customers and prospects and provide needs-based advice on appropriate financial solutions.
Conduct customer needs assessments and recommend tailored banking, investment, lending, home financing, and small business solutions.
Guide customers toward suitable digital and self-service banking options and support transaction needs according to customer traffic.
Proactively contact customers and prospects, generate appointments, and build new relationships in the community.
Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations.
Apply risk-management practices to protect Bank assets and maintain lending portfolio quality.
Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and Bank policies.
Integrate marketing promotions and programs into customer conversations and provide strategic advice on personal banking and credit card needs.
Organize work information accurately and completely, and contribute ideas to improve the customer experience.
Follow risk, compliance, privacy, legal, regulatory, and ethical requirements; identify and report suspicious activity potentially related to money laundering.
Maintain current knowledge of financial services, regulatory requirements, personal banking products, practices, and trends.
Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
Collaborate as a member of a branch and market team, working across branches or channels as market needs require.