Retail Relationship Banker

Bank of Montreal•Lake Shore, IL

13d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and recommending financial solutions in customers’ best interests. Working collaboratively within the branch and with BMO partners, the banker helps provide a personalized customer experience and achieve business objectives. The role proactively engages existing and prospective customers, conducts needs-based assessments, builds relationships in the community, and recommends tailored banking, investment, lending, home-financing, and small-business solutions. It also helps customers use digital and self-service banking options and supports transactions based on customer traffic. The position makes personal-lending credit recommendations, including home financing, and applies risk-management practices to protect the Bank’s assets and lending portfolio. It follows risk, compliance, privacy, and legal requirements; addresses audit and quality-check questions; and identifies and reports suspicious activity potentially related to money laundering. The role may involve working at multiple branches or through different channels, with schedules that may vary from week to week. Other duties may be assigned as needed. BMO describes its purpose as boldly growing the good in business and life, creating positive change for customers, communities, and employees. It offers training, coaching, manager support, and network-building opportunities. The company is an equal employment opportunity employer and provides reasonable accommodations to individuals with disabilities.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in a consultative customer-service or sales role and a commitment to delivering a personal customer experience.
Ability to thrive in a consultative sales and team-based environment, with a focus on results.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Good verbal and written communication, organization, collaboration and teamwork, analytical, and problem-solving skills.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Resourcefulness, initiative, and confidence approaching customers; readiness to collaborate in different team capacities.
For U.S. roles: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer-loan origination under applicable regulations; the Bank will provide instructions on registration requirements.
For U.S. roles: criminal background review, credit history evaluation, and restrictions on performing in a real-estate-agent capacity apply.

Nice To Haves

Spanish speaking preferred.
Experience in financial services is an asset.
For Canada roles: registration to sell investment products completed, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and provide advice on financial solutions that are in their best interests.
Proactively engage existing customers and prospects, conduct needs assessments, identify immediate and future opportunities, and build customer loyalty.
Recommend tailored everyday banking, investment, lending, home-financing, and small-business solutions.
Explain digital and self-service banking options to help customers bank easily, simply, and quickly.
Support customer transactions according to branch traffic.
Reach out to customers, generate appointments, and build new relationships in the community.
Address questions and resolve issues from consumer credit audits and quality checks, supporting accurate data entry and lending recommendations that comply with requirements.
Apply the risk-management framework to protect Bank assets and maintain lending-portfolio quality.
Make credit recommendations for personal lending, including home financing, in accordance with sound credit principles and Bank policies.
Collaborate as a member of the branch and market team and contribute to business results and customer experience improvements.
Integrate marketing promotions and programs into customer conversations and provide strategic advice about personal banking and credit-card needs.
Organize work information to ensure accuracy and completeness, and use creative approaches to personalize the customer experience.
Follow risk and compliance policies to protect customer assets and privacy and act in customers’ best interests.
Maintain current knowledge of financial services, legal and regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity patterns that may be related to money laundering.
Make sound, risk-informed decisions in line with business strategy, the Bank’s Risk Management Framework and Risk Appetite, policies, laws, and regulations.
Work across multiple branches or channels as market needs require; schedules may vary in days, hours, and shifts.
Complete complex and diverse tasks within applicable rules and limits, handle escalations from other employees when required, analyze issues, and determine next steps.