Retail Relationship Banker

BMO • Milwaukee, WI

7d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides advice and guidance on financial solutions that serve customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to deliver a strong customer experience and meet business objectives. It proactively engages existing and prospective customers, conducts needs-based assessments, recommends tailored banking and financial solutions, and helps customers use digital and self-service options.

The banker supports customer transactions, builds relationships in the community, and contributes to branch and market results. The position also makes personal lending credit recommendations, including for home financing, and applies risk management, compliance, and lending policies to protect the Bank’s assets and maintain portfolio quality. Work may take place at multiple branches or through different channels, and schedules may vary from week to week according to market needs.

The role requires keeping current with personal banking products and practices, financial services developments, and the legal and regulatory environment. It includes protecting customer privacy and assets, identifying suspicious activity potentially related to money laundering, and making sound, risk-informed decisions in accordance with applicable policies and laws. In the U.S., the position requires federal registration with the Nationwide Mortgage Licensing System and Registry as a consumer loan originator, along with a criminal background review and credit history evaluation.

Requirements

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Strong commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful, self-starting approach and confidence in approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer loan originator role; a criminal background review and credit history evaluation are also required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• A post-secondary degree in a related field of study is desirable.
• Experience in financial services is an asset.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify immediate and future opportunities.
• Recommend tailored solutions for customers’ sales and service needs, including everyday banking, retail investments, lending, home financing, and small business solutions.
• Advise customers on digital and self-service options to make banking easier, simpler, and faster.
• Support customer transaction needs based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, supporting accurate data entry and lending recommendations in compliance with requirements and policies.
• Apply the risk management framework to the portfolio and help protect Bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and Bank policies and procedures.
• Collaborate as a member of the branch and market team and contribute to business results and the customer experience.
• Understand customers’ personal banking and credit card needs and integrate relevant promotions and programs into conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing customer experience improvements.
• Follow risk and compliance processes and policies to protect customer assets and privacy and act in customers’ best interests.
• Maintain current knowledge of financial services, legal and regulatory requirements, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns that may be related to money laundering.
• Protect Bank assets and comply with applicable regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees, and analyze issues to determine next steps.
• Make sound, risk-informed decisions aligned with business strategy, the Risk Management Framework, approved Risk Appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Training and coaching
• Manager support
• Network-building opportunities
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed