Retail Relationship Banker

BMO • Chanhassen, MN

1d • $43,000 - $75,000

About The Position

Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. Works collaboratively within the branch and with BMO partners across various channels to provide a strong customer experience and achieve business objectives.

Proactively engages existing customers and prospects, completes needs assessments, and recommends tailored banking, investment, lending, home-financing, and small-business solutions. Supports transactions based on customer traffic, promotes digital and self-service options, and builds relationships in the community through outreach and appointments. The role also makes personal lending credit recommendations, applies risk-management practices, and follows applicable legal, regulatory, and lending policies.

May work at multiple branches or through different channels based on market needs. Work schedules may vary from week to week in days, hours, and shifts. The position may involve complex tasks and escalations, and broader work or accountabilities may be assigned as needed.

Requirements

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, including confidence approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for this consumer-loan originator position; the Bank will provide instructions on registration requirements.
• U.S. only: A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field of study is desirable, or equivalent education and experience.

Responsibilities

• Engage existing customers and prospects proactively, conduct needs-based assessments, and identify immediate and future opportunities.
• Recommend tailored financial solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Explain available digital and self-service banking options to help customers bank easily, simply, and quickly.
• Support customer transactions according to branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks; ensure accurate data entry and lending recommendations comply with applicable requirements and policies.
• Apply the risk-management framework to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in line with credit principles and bank policies.
• Collaborate as a member of the branch and market team.
• Understand customers’ personal banking and credit card needs and incorporate relevant marketing promotions and programs into conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to improving the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns that may be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect bank assets in accordance with regulatory, legal, and ethical requirements.
• Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed