Retail Relationship Banker

BMO • St. Charles, IL

12d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on suitable financial solutions. Working collaboratively with branch colleagues and BMO partners across channels, the banker helps deliver a positive customer experience and achieve business objectives.

The role proactively engages existing and prospective customers, conducts needs-based assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service options. It also supports transaction needs, builds relationships in the community, and contributes to branch results and improvements in the customer experience.

The banker makes personal-lending credit recommendations, including for home financing, and applies risk-management, compliance, and lending policies to protect customer and bank interests. The role may involve working at multiple branches or through different channels, with a schedule that can vary by week. Spanish speaking is preferred.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer-service or sales role and a drive to provide a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence in approaching customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and customer connections.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: Registration to sell investment products, as appropriate for the jurisdiction.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required. A criminal background review and credit history evaluation are also required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

• Spanish speaking preferred.
• Experience in financial services is an asset.
• Post-secondary degree in a related field of study.

Responsibilities

• Proactively engage existing customers and prospects with needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Explain digital and self-service banking options to help customers bank easily, simply, and quickly.
• Support customer transaction needs based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues identified through consumer-credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply risk-management practices to the lending portfolio and help maintain asset protection and portfolio quality.
• Make credit recommendations for personal lending, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Understand customers’ personal banking and credit-card needs and incorporate relevant marketing promotions into customer conversations.
• Maintain accurate and complete work information.
• Find creative ways to make customer experiences personal and contribute to ongoing customer-experience improvements.
• Follow risk and compliance policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Keep current with financial services, legal and regulatory developments, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns potentially related to money laundering.
• Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, and complete complex and diverse tasks within established rules and limits, including possible escalations.
• Make sound, risk-informed decisions consistent with the Risk Management Framework, Risk Culture, approved Risk Appetite, policies, and laws.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident insurance.
• Life insurance.
• Retirement savings plans.
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed