Retail Relationship Banker

Bank of Montreal • Barrington, IL

6d • Onsite

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by understanding their needs and recommending financial solutions in customers’ best interests. Working collaboratively across the branch and other channels, the banker builds customer loyalty, identifies current and future opportunities, and supports branch business objectives. The role conducts needs assessments and recommends tailored everyday banking, investment, lending, home-financing, and small-business solutions. It also helps customers use digital and self-service banking options and supports transaction needs according to customer traffic.

The banker grows business by reaching out to customers and prospects, generating appointments, and building community relationships. Responsibilities include making personal-lending credit recommendations, applying risk-management practices, resolving audit and quality-check issues, and complying with lending policies and legal and regulatory requirements. The role also protects customer assets and privacy, identifies potentially suspicious activity, and maintains knowledge of financial products, market developments, and the regulatory environment.

This position may require work at multiple branches or through different channels based on market needs. The schedule may vary from week to week in days, hours, and shifts. The position may involve complex tasks and escalations, and broader work or accountabilities may be assigned as needed. For U.S. positions, the role originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are also required.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer-service or sales role, with a focus on personal customer experiences.
• Confident use of social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to challenges.
• Good verbal and written communication, organization, collaboration, teamwork, analytical, and problem-solving skills.
• For Canada: Registration to sell investment products, as appropriate for the jurisdiction.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required.
• For U.S. positions, restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Spanish-speaking ability is preferred.
• Experience in financial services is an asset.

Responsibilities

• Deliver exceptional customer service and identify customer needs through needs-based assessments.
• Recommend tailored financial solutions, including everyday banking, retail investments, lending, home financing, and small-business solutions.
• Explain digital and self-service banking options to help customers bank easily, simply, and quickly.
• Support customer transactions based on branch traffic.
• Reach out to customers and prospects, generate appointments, and build relationships in the community.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and bank policies.
• Address questions and resolve issues raised through consumer credit audits and quality checks.
• Apply risk-management practices to protect bank assets and maintain lending portfolio quality.
• Follow risk, compliance, privacy, legal, regulatory, and ethical policies and processes.
• Identify and report suspicious activity potentially related to money laundering.
• Keep current on financial services, regulatory developments, banking products, practices, and trends.
• Collaborate with branch and market teams and contribute to improvements in customer experience and business results.
• Complete complex tasks, analyze issues, determine next steps, and handle escalations as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Potential performance-based incentives, discretionary bonuses, perks, and rewards
• Training, coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree