Retail Relationship Banker

BMO • Chicago, IL

6d • $43,000 - $75,000 • Onsite

About The Position

Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. Works collaboratively within the branch and with BMO partners across channels to deliver a strong customer experience and achieve business objectives. The role proactively engages existing customers and prospects, conducts needs-based assessments, recommends tailored banking, investment, lending, home financing, and small-business solutions, and helps customers use digital and self-service banking options. It also supports transactions, develops relationships in the community, makes personal lending credit recommendations, and manages risk and compliance responsibilities. The position may involve working at multiple branches or through different channels, with a schedule that can vary from week to week in workdays, hours, and shifts. Spanish speaking is preferred.

The role requires typically 2–3 years of relevant experience and a post-secondary degree in a related field is desirable, or an equivalent combination of education and experience. Relevant lending qualifications and designations are required. In Canada, registration to sell investment products must be completed when appropriate for the jurisdiction. In the U.S., the role requires federal registration with the Nationwide Mortgage Licensing System and Registry, and involves a criminal background review and credit history evaluation, along with restrictions on working as a real estate agent.

The listed salary range is $43,000–$75,000. Pay is salaried; compensation may vary based on location, skills, experience, education, and qualifications, and may include commission or other incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The position supports BMO’s purpose of creating lasting positive change for customers, communities, and employees, and the company provides training, coaching, manager support, and networking opportunities.

Requirements

• Typically 2–3 years of relevant experience.
• A post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, with confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For Canada, registration to sell investment products completed as appropriate for the jurisdiction.
• For the U.S., federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Spanish speaking preferred.
• Experience in financial services is an asset.

Responsibilities

• Proactively engage existing customers and prospects with needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored financial solutions addressing customer sales and service needs, including everyday banking, retail investments, lending, home financing, and small-business solutions.
• Advise customers on digital and self-service options to make banking easier, simpler, and faster.
• Support customer transaction needs based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community to grow BMO’s business.
• Address questions and resolve issues identified in consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations comply with legal and regulatory requirements and established processes.
• Apply the risk management framework to the lending portfolio and protect bank assets while maintaining portfolio quality and complying with lending requirements and risk guidelines.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies and procedures.
• Collaborate as a member of the branch and market team.
• Understand personal banking and credit card needs and incorporate relevant promotions and programs into customer conversations.
• Organize work information to ensure it is accurate and complete.
• Find creative approaches to make customer experiences personal and contribute to ongoing improvements in customer experience.
• Contribute to business results and the overall customer experience.
• Work at multiple branches or through different channels as market needs require, with a potentially variable weekly schedule.
• Follow risk and compliance policies and processes to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Stay current on the financial services marketplace, legal and regulatory environment, and ethical requirements of the industry.
• Maintain current knowledge of personal banking products, practices, and trends and incorporate it into customer conversations.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect bank assets in accordance with regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees.
• Analyze issues and determine next steps.
• Take measured, risk-informed decisions within the approved Risk Appetite and applicable frameworks, policies, standards, procedures, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Training and coaching
• Manager support
• Networking opportunities
• Compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed