Retail Relationship Banker

BMO•Janesville, WI

27d•$41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions that are in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to deliver strong customer experiences and meet business objectives. Bankers engage existing and prospective customers, assess their needs, recommend tailored banking, investment, lending, home-financing, and small-business solutions, and promote digital and self-service options. They also support transactions, build community relationships, make personal lending credit recommendations, and help protect the quality of the lending portfolio through sound risk management and compliance practices. The position may involve work at multiple branches or through various channels according to market needs. The schedule may vary from week to week in days worked, hours, and shifts. The role requires current knowledge of personal banking products, financial services, legal and regulatory requirements, and ethical standards. In the U.S., the position originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry, along with a criminal background review and credit history evaluation. BMO describes a total compensation package that may include performance-based incentives, discretionary bonuses, perks, and rewards. Benefits offered include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The company also describes training, coaching, manager support, and network-building opportunities.

Requirements

Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
For Canada, registration to sell investment products, as appropriate for the jurisdiction.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in a consultative customer service or sales role and a commitment to delivering a personal customer experience.
Passionate commitment to helping customers.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and self-direction, with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
For U.S. consumer loan origination: federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

Experience in financial services is an asset.

Responsibilities

Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
Recommend tailored solutions for customers’ sales and service needs, including everyday banking, retail investments, lending, home financing, and small-business solutions.
Advise customers on digital and self-service options to make banking easier, simpler, and faster.
Support customer transaction needs based on branch traffic.
Generate appointments and build new customer relationships in the community.
Address questions and resolve issues arising from consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations that comply with applicable requirements and policies.
Apply the risk management framework to the portfolio to protect bank assets and maintain lending portfolio quality.
Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies and procedures.
Collaborate as a member of a branch and market team.
Understand customers’ personal banking and credit card needs and incorporate relevant marketing programs into customer conversations.
Organize work information to ensure accuracy and completeness.
Find creative approaches to personalize each customer’s experience and contribute to ongoing improvements in customer experience.
Follow risk and compliance processes and policies to safeguard customer assets and privacy and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, the legal and regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns that may relate to money laundering.
Comply with jurisdictional legal and regulatory requirements and protect bank assets in accordance with regulatory, legal, and ethical requirements.
Complete complex and diverse tasks within applicable rules and limits, including handling escalations from other employees; analyze issues and determine next steps.
Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
Work at multiple branches or through different channels as market needs require; accommodate a schedule that may vary by week.