Retail Relationship Banker

BMO • Berkeley, CA

14d • $50,000 - $100,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that serve their best interests. Working collaboratively with branch colleagues and BMO partners across channels, the banker helps provide a strong customer experience and achieve business objectives. The position proactively engages existing and prospective customers, conducts needs assessments, recommends tailored banking, investment, lending, home financing, and small business solutions, and explains digital and self-service options.

The role supports customer transactions, develops relationships and appointments in the community, makes personal lending credit recommendations, and helps protect the bank’s lending portfolio and assets through sound risk management. It also involves resolving issues identified through credit audits and quality checks, following legal and regulatory requirements, safeguarding customer privacy, and identifying suspicious activity. The banker contributes to a collaborative branch and market team, maintains current knowledge of financial products and the regulatory environment, and seeks ways to improve the customer experience. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the position’s consumer loan origination activities; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Post-secondary degree in a related field of study is desirable.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small business needs.
• Explain available digital and self-service options to help customers bank easily, simply, and quickly.
• Support customer transaction needs based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and appropriate lending recommendations.
• Apply the risk management framework to protect bank assets and maintain lending portfolio quality in compliance with policies and guidelines.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Integrate relevant marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness, and find creative ways to personalize customer experiences.
• Follow risk and compliance processes, protect customer assets and privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory requirements, personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Complete complex and diverse tasks within assigned rules and limits, handle escalations as needed, and analyze issues to determine next steps.
• Make sound, risk-informed decisions in line with business strategy, risk appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s compensation package.
• Perks and rewards may be included, depending on the position’s compensation package.
• In-depth training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed