Retail Relationship Banker

BMO•Madison, WI

14d•$41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions in their best interests. Working collaboratively with branch colleagues and BMO partners across channels, the banker helps deliver a positive customer experience and meet business objectives. The role proactively engages existing and prospective customers, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and explains digital and self-service options. The banker supports customer transactions, develops relationships in the community, generates appointments, and contributes to business results. The position includes making personal-lending credit recommendations, applying risk-management practices, supporting accurate lending applications, and following legal, regulatory, and compliance requirements. The role may involve working at multiple branches or through different channels, with a schedule that can vary from week to week. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 2–3 years of relevant experience.
A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investments and lending products.
Experience in a consultative customer service or sales role, with a commitment to delivering a personal customer experience.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For Canada: Registration to sell investment products completed, as appropriate for the jurisdiction.
For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for this consumer-loan-originator role; a criminal background review and credit-history evaluation are required, and restrictions apply to working in a real-estate-agent capacity.

Nice To Haves

Experience in financial services is an asset.
Specialized knowledge.

Responsibilities

Proactively engage existing customers and prospects, conduct needs-based assessments, and identify immediate and future opportunities.
Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
Advise customers on digital and self-service options to make banking easy, simple, and fast.
Support customer transactions based on customer traffic.
Reach out to customers, generate appointments, and build new relationships within the community.
Address questions and resolve issues arising from consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations comply with requirements and policies.
Apply the risk-management framework to the portfolio and protect the Bank’s assets and lending portfolio quality.
Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and Bank policies.
Collaborate as a member of the branch and market team.
Identify personal banking and credit-card needs and incorporate relevant marketing promotions and programs into customer conversations.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to improving the overall customer experience.
Follow risk and compliance policies and processes to safeguard customers’ assets and privacy and act in their best interests.
Maintain current knowledge of the financial-services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Comply with jurisdictional legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits, potentially handling escalations from other employees.
Analyze issues and determine next steps.
Apply the Risk Management Framework and make sound, risk-informed decisions within the Bank’s approved Risk Appetite.
Work at multiple branches or through various channels as needed by the market; the schedule may vary in days, hours, and shifts.