Retail Relationship Banker

Bank of Montreal • Wausau, WI

7d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that serve their best interests. Working collaboratively within the branch and with BMO partners across channels, the banker builds customer loyalty, develops new relationships, and contributes to branch and market business objectives. The role uses needs-based assessments to recommend tailored everyday banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service banking options. It also supports customer transactions as needed and may involve working at multiple branches or through different channels. Work schedules may vary from week to week in days, hours, and shifts.

The banker supports personal lending and home-financing activities, makes credit recommendations in accordance with sound credit principles and bank policies, and applies risk-management practices to protect bank assets and maintain lending-portfolio quality. The role includes addressing audit and quality-check issues, maintaining accurate information, following legal and regulatory requirements, safeguarding customer privacy and assets, and reporting suspicious activity potentially related to money laundering. The banker stays current on financial products, industry practices, trends, and regulatory requirements, and contributes to an accurate, personal, and continually improving customer experience.

The position typically requires 2–3 years of relevant experience and a desirable post-secondary degree in a related field, or an equivalent combination of education and experience. BMO describes its compensation as salaried, with a stated range of $41,500–$65,500; actual compensation may vary by location, skills, experience, education, and qualifications, and may include commission or other incentives. Benefits mentioned include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO also describes training, coaching, manager support, and network-building opportunities.

Requirements

• Typically 2–3 years of relevant experience.
• A post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Canada only: Complete registration to sell investment products, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer-service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, including confidence approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the role’s consumer-loan origination duties; the Bank will provide instructions on registration requirements.
• U.S. only: A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field of study is desirable.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions that meet customers’ needs and best interests.
• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored everyday banking, retail investment, lending, home-financing, and small-business solutions based on customer needs.
• Explain digital and self-service options to make banking easy, simple, and fast.
• Support customer transactions in response to customer traffic.
• Generate appointments and build new customer relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks; ensure accurate data entry and lending recommendations comply with applicable requirements and processes.
• Apply the risk-management framework to lending portfolios and protect bank assets while maintaining portfolio quality.
• Make personal lending and home-financing credit recommendations in accordance with sound credit principles and bank policies and procedures.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Integrate relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness; identify creative ways to make customer experiences personal and improve the overall experience.
• Follow risk and compliance processes and policies, protect customer assets and privacy, and act in customers’ best interests.
• Keep current with financial-services products, practices, trends, and the legal and regulatory environment.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including possible escalations from other employees; analyze issues and determine next steps.
• Make sound, risk-informed decisions aligned with business strategy, the Bank’s Risk Appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Training and coaching
• Manager support
• Network-building opportunities
• Potential performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed