Retail Relationship Banker

Bank of Montreal•Chicago, IN

25d

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and recommending financial solutions that serve their best interests. Working collaboratively with branch colleagues and BMO partners across channels, the banker builds customer loyalty, develops relationships in the community, and supports branch and business objectives. The role uses needs-based assessments and customer conversations to recommend tailored personal banking, investment, lending, home financing, and small business solutions. It also helps customers use digital and self-service banking options and supports transaction needs as customer traffic requires. The banker makes personal lending and home-financing credit recommendations, manages portfolio risks, and follows lending policies and applicable regulatory requirements. The position contributes to a collaborative branch and market team, maintains current knowledge of banking products and the financial services environment, and follows risk, compliance, privacy, and anti-money-laundering requirements. Work may take place at multiple branches or through different channels according to market needs; weekly workdays, hours, and shifts may vary.

Requirements

Typically 2–3 years of relevant experience.
Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investment and lending products.
Consultative customer service or sales experience and motivation to deliver a personal customer experience.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and adaptable, creative response skills.
Good verbal and written communication, organization, collaboration, teamwork, analytical, and problem-solving skills.
Ability to thrive in a consultative sales and team-based environment and approach customers with resourcefulness and confidence.
Willingness to collaborate and work in different capacities as part of a team.
For Canada: Registration to sell investment products, as appropriate for the jurisdiction, and appropriate lending qualifications and designations.
For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for originating consumer loans under applicable regulations; a criminal background review and credit history evaluation are also required.

Nice To Haves

Experience in financial services.

Responsibilities

Deliver exceptional service to customers and prospects by identifying their needs and providing advice on suitable financial solutions.
Proactively engage existing customers and prospects, conduct needs assessments, and identify opportunities to strengthen loyalty and grow relationships.
Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small business needs.
Explain digital and self-service banking options and help customers complete transaction needs based on branch traffic.
Reach out to customers, generate appointments, and build new relationships in the community.
Address questions and resolve issues arising from consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
Apply risk management practices to protect bank assets and maintain lending portfolio quality.
Make credit recommendations for personal lending, including home financing, consistent with sound credit principles and bank policies.
Collaborate as a member of the branch and market team and contribute to business results and customer experience improvements.
Integrate relevant marketing promotions and programs into conversations about customers' personal banking and credit card needs.
Organize work information to ensure accuracy and completeness, and use creative approaches to personalize customer experiences.
Follow risk and compliance processes, protect customer assets and privacy, and act in customers' best interests.
Maintain knowledge of the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious activity patterns that may be related to money laundering.
Complete diverse and complex tasks within established rules and limits, handle escalations where needed, and analyze issues to determine next steps.
Make sound, risk-informed decisions in accordance with the Risk Management Framework, approved Risk Appetite, policies, laws, and regulations.