Retail Relationship Banker

BMO • Wilmette, IL

19d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and offering advice on financial solutions that serve their best interests. The role proactively engages existing and prospective customers, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service options. The banker supports branch transactions, develops relationships in the community, generates appointments, and contributes to sales and service outcomes as part of a collaborative branch and market team.

The role includes making credit recommendations for personal lending, including home financing, and applying risk-management practices to protect the Bank’s assets and maintain lending quality. It requires accurate and complete work, compliance with lending policies and legal and regulatory requirements, protection of customer privacy and assets, and identification of suspicious activity potentially related to money laundering. The banker maintains knowledge of personal banking products, practices, trends, and the financial-services environment; resolves customer questions and issues; and contributes to improving the customer experience.

The position may involve working at multiple branches or through different channels according to market needs. The schedule may vary from week to week in days, hours, and shifts. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in a consultative customer-service or sales role and a drive to deliver a personal customer experience.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Passion for helping customers; results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence in approaching customers; readiness to collaborate in different team capacities.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan originator role; criminal-background and credit-history reviews apply, as do restrictions on performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field of study is desirable.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, and identify current and future opportunities.
• Recommend tailored banking, investment, lending, home-financing, and small-business solutions based on customer needs.
• Explain digital and self-service banking options to help customers bank easily, simply, and quickly.
• Support customer transaction needs based on branch traffic.
• Generate appointments and build new customer relationships in the community.
• Address questions and resolve issues arising from consumer credit audits and quality checks; ensure accurate data entry and compliant lending recommendations.
• Apply the risk-management framework to protect Bank assets and maintain lending-portfolio quality.
• Make personal lending credit recommendations, including home-financing recommendations, in accordance with credit principles and Bank policies.
• Collaborate with branch and market teams and contribute to business results and customer experience.
• Integrate relevant marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness, and identify ways to make customer experiences personal and improve them.
• Follow risk, compliance, privacy, lending, legal, regulatory, and ethical policies and processes.
• Stay current on financial-services markets, regulations, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns potentially related to money laundering.
• Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
• Take measured, risk-informed actions aligned with business strategy, approved risk appetite, policies, and laws.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed