Retail Regional Manager East

True North Goodwill Northern Minnesota and No • Duluth, MN

3d • Hybrid

About The Position

Join Team Goodwill! This is a Full-Time position working 40 hours per week with a salary of $63,240/year. True North Goodwill is a nonprofit organization headquartered in Duluth, MN, dedicated to transforming lives through learning and the power of work. We support individuals with barriers to employment in achieving greater independence by providing training, jobs, and support services. Our operations are funded by sales from donated items in Goodwill stores and online. We are a team of nearly 300 mission-focused employees across Northern MN & WI, all contributing to our community's prosperity. Goodwill offers diverse career paths and growth opportunities in retail, transportation, mission services, and administrative/professional fields. Working at Goodwill means making a tangible impact in your community.

Requirements

• Minimum of 3 years management of retail store(s) required.
• 3 years direct experience in retail sales, with a minimum of 3 years management experience in other employment considered.
• Strong verbal and written communication skills; able to work with a wide range of people.
• Flexibility – able to embrace the opportunity to try new processes and ideas.
• Strong organizational skills and the ability to work on several projects at once.
• Ability to lead teams in managing and embracing change.
• Ability to hold direct and indirect reports accountable and demonstrate a high degree of proficiency and comfort with conflict resolution.
• Ability to make decisions and act decisively.
• Ability to foster a culture of continuous quality improvement (CQI).
• Ability to drive to assigned store locations as scheduled or required.
• Promotes and demonstrates ethical practices in all aspects of work.
• Promotes a safe work environment.
• Ability to work general office equipment such as computer, calculator and phone system.
• Proficiency in Microsoft Office Suite: Word, Excel, Outlook, Power Point.
• Supports the mission and vision of the agency.

Nice To Haves

• Bachelor degree in marketing, merchandising or related field desired.
• Junior college or technical school training in merchandising with extensive retail experience desired.

Responsibilities

• Sustain high standards for merchandise layout, display, and housekeeping in assigned stores.
• Develop and maintain a production environment for maximum personnel and equipment utilization.
• Review and modify retail floor space allocation within assigned stores.
• Recommend capital improvements and/or renovations.
• Locate cost-effective sources for supplies, materials, and equipment through fair competition.
• Apply fair and consistent personnel practices in recruitment, hiring, retention, dismissal, and training of assigned staff.
• Schedule, supervise, and develop assigned staff using performance evaluations, job coaching, and other techniques.
• Collaborate with leadership to develop action plans for underperforming retail store locations.
• Conduct quarterly onsite inspections of assigned retail store locations to identify deficiencies in customer service, production, flow, merchandising, cleanliness, recruiting, scheduling, inventory, safety, security, and management functions, and implement changes.
• Ensure good stewardship of donations through proper handling and processing.
• Maintain effective relationships with retail landlords.
• Visit assigned stores quarterly or as needed, and serve as interim Store Manager during transitions or recruitment.
• Stay informed about product knowledge, seasonal sales influences, goods availability, and appropriate pricing to maximize sales and profitability.
• Set price guidelines and maintain/update product pricing.
• Actively manage the progress of assigned retail stores toward budget objectives.
• Participate in annual budget development.
• Hold monthly meetings with Store Managers with recorded shared results.
• Ensure retail operations and client services meet or exceed rehabilitation standards set by accreditation bodies.
• Oversee safety aspects of assigned stores, including semi-annual safety inspections.
• Serve as a member of Goodwill’s Safety Committee.
• Participate in retail staff meetings, trainings, seminars, committee assignments, and other growth-oriented meetings.
• Represent the agency positively to the community, vendors, and customers/donors.
• Accept other assigned duties and responsibilities.

Benefits

• Competitive pay & benefits
• Career advancement pathways
• Flexible work schedules
• Bonus incentive plans
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

What This Job Offers

• Job Type: Full-time
• Career Level: Manager