Retail Project Manager 1

Johnson Controls•Brampton, ON

9d•CA$37 - CA$50•Remote

About The Position

Sensormatic Solutions is seeking a dynamic Retail Project Manager to join a fast-paced organization working closely with world-recognized retailers. The role thrives in an environment that fosters autonomy, supports flexibility, and values innovative, strategic thinking. We are committed to cultivating a modern, professional workplace where insights and perspectives are respected and valued. This is an opportunity to contribute meaningfully within a forward-thinking team.

Requirements

Bachelors/Associate degree in engineering or other related field or equivalent preferred.
5-10 years of installation and/or field operations experience, preferable with IP Video and EAS products and solutions.
Overall general company knowledge of products and services.
Excellent leadership skills.
Excellent analytical / problem solving skills.
Excellent communication skills to varying audience groups and levels.
Excellent interpersonal skills with the ability to be assertive when needed.
Demonstrates sensitivity to others’ perspectives, with the ability to influence behavior and effectively de-escalate or redirect challenging situations.
Ability to work in a global environment; Cultural adaptability; Virtual and remote team management ability.
Flexible and responsive to input, capable to work independently and with minimum supervision.
Advanced computer / MS Windows skills, to include software applications such as Word, Excel, Power Point, and various MS Power Apps.
Ability to travel 10-20%, especially during kick-off and closure/sign-off meetings to meet customer and local teams.
Driver’s license and personal vehicle preferred.

Nice To Haves

PMP Certification preferred.
Knowledge on analytics and design tools such as PowerBi, Smartsheet, AutoCad, PDF editor, etc.
Field Service experience.

Responsibilities

Lead field teams ensuring each function manages their deliverables to meet project schedule, scope, and budget.
Represent the business unit at regular accountability and cadence meetings.
Clearly and concisely present the status of all open projects to internal and external/customer leadership and stakeholders.
Manage the overall planning, execution, and delivery of projects.
Lead the work performed by contractors and Field Service Technicians in the field, utilizing extensive installation experience to advise and guide teams.
Define project scope of work, roles, tasks, milestones, budgets, and measures of success.
Contribute to the installation designs for assigned projects.
Develop project estimates and plans to manage end-to-end project execution.
Ensure requirements are captured accurately and completely, and develop proper sign-off instructions and project closure acceptance documentation.
Manage scope creep and Change Requests.
Create and maintain project documentation.
Facilitate day-to-day coordination while adhering to standards and expectations.
Act as the link between the assigned IT team, project resources, and key stakeholders.
Ensure project closure, including completion of lessons learned and required documentation.
Solution, run, control, and report on the quality of installation work performed by the field.
Act as a Level 2 escalation point for questions/issues from field teams.
Work directly with Territory Managers to ensure field installation work aligns with defined requirements and installation design guides.
Perform Quality Control tasks of installations and report on progress/health to the Account Program Manager and respective Field Territory Managers.
Perform overall management for work performed in the field by contractors and Field Service Technicians, ensuring completion as planned.
Review labor resources and cost estimates for field resources, and track/report on field team profitability for managed teams/sites.
Prepare site-by-site installation schedules in partnership with Territory Managers.
Visit sites to assist with Proof of Concepts, Scope Details, and Customer interface meetings at Client’s Headquarters.
Work with Territory Managers to acquire field resources.
Work with Project Technical Lead to ensure field teams have the knowledge and skills for quality installations.
Hold Field Teams accountable for quality performance and provide performance feedback to the account team and Field Leadership.
Provide all installation instructions, requirements documentation, and information to field teams/contractors prior to scheduled installations.
Provide Level 2 answers/resolution to questions/issues called out from Territory Managers (Level 1 contact).
Timely and accurate collection and assembly of installation progress/status from field resources for the Account Project Manager.
Escalate unsolvable questions/issues to the overall Project Technical Lead.
Offer assistance where needed to maintain efficient workflow.