Retail Project Manager, Security - Remote

Johnson Controls • Traverse City, MI

1d • $91,000 - $138,000 • Remote

About The Position

Sensormatic Solutions, a leader in Loss Prevention, Inventory and Shopper Engagement Solutions, is looking for a Program Manager to lead global ServiceMax implementation projects. In this role, you will work across transformation leaders, functional business leaders, and IT teams to define scope, build disciplined plans, and deliver programs that meet schedule, budget, and quality expectations.

Requirements

• 5+ years of project management, construction supervision, or field leadership experience, preferably in security, low-voltage, life safety, installation, or technical deployment environments.
• Proven ability to deliver projects on time, within scope, and within budget while maintaining a high standard of customer satisfaction.
• Experience developing project plans, managing risks and dependencies, and coordinating cross-functional teams in dynamic environments.
• Proficiency with project management tools, ERP systems, Microsoft Office, and budgeting or cost-tracking techniques.
• Strong written and verbal communication skills with the ability to provide clear progress updates to customers and internal stakeholders.
• Ability to make timely decisions, manage competing priorities, adapt to change, and lead cross-functional teams effectively.
• English proficiency required.

Nice To Haves

• Bachelor’s degree in Engineering, Business, Project Management, or a related field.
• Master’s degree or PMP certification.
• Experience with MS Project, Asana, Trello, Smartsheet, SharePoint, Teams, SAP, Oracle, or Monday.com.
• Familiarity with AutoCAD, PDF editor, and retail loss prevention systems such as RFID, Electronic Article Surveillance (EAS), video surveillance, and inventory management platforms.
• Spanish or French language skills.

Responsibilities

• Lead assigned security projects from planning through execution and closure, ensuring profitability, on-time delivery, quality outcomes, and customer satisfaction.
• Coordinate across pre-sales, installation, supply, and customer stakeholders to keep scope, budget, risks, documentation, and handoffs under control throughout the project lifecycle.
• Develop the project charter and project plan, define milestones, deliverables, roles, and success criteria, and confirm that all installation-specific requirements are captured.
• Work with the pre-sales team to align scope, design, and budget, and ensure all cost components are included for accurate project budgeting.
• Identify risks, dependencies, and constraints early, then define practical mitigation actions and recovery options.
• Conduct customer kick-off meetings, transfer finalized design and documentation to installation and coordination teams, and maintain execution cadence through regular internal and customer meetings.
• Maintain internal and customer-facing trackers, progress reports, and schedule updates that reflect current status, variances, and next actions.
• Proactively manage site readiness, permits, supply issues, and other dependencies by coordinating reschedules or alternative solutions when needed.
• Oversee customer-driven scope changes, document the impact on schedule, budget, and resources, and communicate updates to all relevant stakeholders.
• Complete final documentation, obtain customer sign-off, archive records, and manage surplus equipment returns where required.
• Own the project from planning through closeout, keeping safety, integrity, profitability, and customer satisfaction at the center of every decision.
• Stay close to the work by resolving site readiness, supply, permit, and dependency issues quickly with customers, installers, and internal teams.
• Use clear cadence and candor through kick-off meetings, structured progress reviews, and timely reporting so risks and changes stay visible early.
• Improve every day by updating plans when conditions change, learning from issues, and applying practical problem-solving to keep delivery on track.
• Win as one team by coordinating pre-sales, installation, documentation, and customer communication with trust, accountability, and shared priorities.

Benefits

• Competitive salary and Bonus
• 15 days of vacation first year
• Paid holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Outstanding resources encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level