Lowes Program Manager

Comfort Heating & Air Conditioning•Lexington, KY

2d•Onsite

About The Position

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country. We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.

Requirements

High school diploma or GED required
Minimum of two years of demonstrated sales experience
Ability to work evenings and weekends as needed
Strong customer engagement and sales coaching skills
Ability to interpret training materials and support team development
This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.

Nice To Haves

Prior experience managing retail teams or field sales teams preferred
Strong leadership, communication, and organizational skills

Responsibilities

Lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.
Recruit, train, and manage team members in the retail HVAC lead generation program.
Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals.
Hold regular team meetings to train, motivate, and support retail associates.
Provide coaching, performance feedback, and leadership support to retail team members.
Develop and implement sales strategies to increase HVAC lead generation and retail performance.
Spend approximately 60–65% of time in the field supporting retail associates and store partnerships.
Build relationships with retail store managers and home services teams.
Track and report key performance metrics including leads generated, staffing levels, and retail program performance.
Organize store events, promotions, and contests to increase customer engagement and lead activity.
Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions.