Retail Product & Pricing Specialist

Hy-Vee•Jacksonville, IL

About The Position

The Retail Product & Pricing Specialist maintains department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The role helps ensure products are available to customers in a timely manner and that item parameters are accurately maintained in product management software. It provides friendly, efficient customer service and supports store management with inventory, pricing, replenishment, ordering, and reporting tasks. The position reports to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. It has no direct reports. The role has daily contact with customers, suppliers and vendors, and the general public, and access to confidential store inventory information, item costs, and margins. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Strong basic math skills, including arithmetic with fractions, decimals, and percentages.
Over six months to one year of similar or related experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to interview people to obtain basic information and guide people by providing basic direction.
Ability to follow technical manuals.
Ability to work with increased contact with people.
Ability to exert up to 50 pounds of force occasionally.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Ability to meet the visual requirements, including vision at near and far distances, depth perception, color vision, and field of vision, with or without correction.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Provide prompt, courteous, and efficient customer service, including helping customers locate or reach products, handling heavy items, and relaying customer suggestions or requests.
Encourage employees to greet and speak with customers and set a positive example through teamwork and professionalism.
Assist store management with gross profit analysis and other management reporting.
Maintain accurate inventory information for monthly inventory.
Use product management software to minimize out-of-stocks and inventory, maintain correct item parameters and signage, and support sales and profitability.
Ensure advertised, EDLP, and RDA items are correctly priced and signed and that sufficient quantities are ordered.
Maintain accurate parameters for special buys in product management applications.
Perform inventory and pricing verification in accordance with company policy.
Work with upper management on product placement for new items and resets to ensure timely product presentation.
Reduce obsolete and discontinued inventory for quick sale and work with store management to minimize excess inventory.
Monitor and report damaged or unsaleable items and implement solutions to reduce them.
Edit and transmit replenishment and advertising orders.
Complete price and product-information changes for items in a timely manner.
Assist department managers with product management questions.
Work with DSD vendors, check in deliveries, and balance vendor invoices.
Follow department and company guidelines for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Assist in other store areas and perform other related duties and special projects as required.