Retail Pharmacy Technician - Nicholson Tower Pharmacy

OU Health•Oklahoma City, OK

About The Position

The Outpatient Pharmacy Technician I is an entry-level role in the outpatient pharmacy, responsible for routine foundational tasks in medication preparation and distribution under the direct supervision of a licensed pharmacist. The position focuses on building core technical skills, learning pharmacy workflows, and supporting patient care activities. The technician also develops customer service skills and knowledge of patient assistance, copay assistance, and pharmacy processes.

Requirements

High school diploma or GED.
Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy, or ability to obtain a permit within 90 days of employment.
Basic cash handling skills.
Fundamental computer and math skills.
Attention to detail to ensure accuracy of data and information.
Ability to communicate effectively, verbally and in writing.
Ability to read, comprehend, and follow written instructions and procedures.
Basic proficiency with Microsoft Office applications.
Customer service-oriented mindset.
Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.
No prior experience required.

Responsibilities

Perform clerical tasks, including data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.
Develop basic familiarity with copay assistance and grant funding options to support patient drug affordability.
Fulfill prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.
Participate in inventory control, including monitoring, dating, invoicing, stocking the pharmacy, and assisting with purchase orders.
Assist with accounting and billing-related tasks, including basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.
Help maintain a clean, organized, and orderly pharmacy environment.
Promptly report safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.
Store and preserve biologicals, vaccines, serums, and other medications subject to deterioration using proper refrigeration and storage techniques.
Address third-party claim rejections and initiate prior authorizations with guidance from senior technicians or pharmacists.
Develop familiarity with OUH patient assistance programs and traditional copay assistance workflows.
Demonstrate exposure to basic 340B concepts and processes.
Assist with medication therapy management (MTM) documentation or workflows as directed.
Complete annual skills assessments and competency validations under supervision.
Participate in training, seek feedback, and develop foundational technical and customer service skills.
Identify basic workflow concerns and escalate them to senior technicians or leadership for guidance.
Perform duties according to established procedures and escalate questions or uncertainties appropriately.
Perform other duties as assigned.