Retail Pharmacy Technician-Cascade

Trinity Health•Dubuque, IA

10d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence. Join the MercyOne Family! We are looking to hire a Retail Pharmacy Tech! As a Retail Pharmacy Tech at MercyOne, you will assist in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient.

Requirements

Must be 18 years of age or older
Registration with Iowa Board of Pharmacy within 30 days of employment
Certification as a Pharmacy Technician within one year of employment

Responsibilities

Greet and assist patients/customers in person and on the phone in a professional and confidential manner
Communicate effectively with colleagues and customers alike, being a good listener and adjusting style as needed
Represent MercyOne Retail Pharmacies in a courteous, friendly, and caring manner
Perform duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly
Operate cash register accurately, including cash, credit card, in store charges and payments on account
Assist with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs
Ensure that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment
File prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested
Collect accurate patient demographic, allergy and medication data from patients and caregivers
Utilize pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment
Package and label prescriptions for final verification of pharmacist in an organized and highly accurate manner
Contact prescribers to obtain prescription refill authorization
Accept prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative - at the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent
Perform drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training
Contact 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)
Actively participate in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments